- Mobile web and eCommerce - Oracle E-Business Suite - Multi-channel call center infrastructure, knowledgebase and agent desktop - Data warehouse, business intelligence, key metrics dashboards delivered via mobile - iPad and iPhone apps - Server and Desktop Virtualization - Unified communications - VOIP telephony in corporate offices and fitness locations - Interactive Video Displays using Microsoft Kinect technology and interactive self-service kiosks - custom .Net, Java, Java Script, Cobol, SQL development
Bally Total Fitness is an industry leader in the club-based fitness market. During my tenure, Bally's revenue was approximately $1 billion with over 400 clubs nationwide as well as international franchise clubs. The technology stack at Bally included a services oriented architecture which supported a custom membership and billing system, multi-channel call centers, retail sales, food services, retail distribution, financial services, web based e-commerce, mobile website and applications, Oracle E-Business Suite and consumer facing interactive displays.
- Designed and executed an IT turnaround strategy including major technology refreshes of core systems - Hired, developed and managed a high-performing, multi-location 150 person IT staff - Positioned IT as a partner to business with an innovative and service oriented culture - Partnered with the CMO to implement an interactive digital strategy across multiple channels - Partnered with the COO to implement a multi-channel contact center, self-service kiosks, and numerous revenue generating, process improvement and cost reduction initiatives - Partnered with the CFO to implement Oracle E-Business Suite and numerous process improvement initiatives - Partnered with the CEO to deliver multiple revenue generating and cost reduction initiatives - Managed the development and maintenance of all major in-club, membership, financial service and retail systems - Developed and implemented IT governance processes including SDLC, Steering Committees, change management and Business Relationship Management - Achieved the highest levels of data security resulting in PCI DSS compliance - Active leadership role in executive strategy committees and Board of Director meetings - Created RFP process for IT vendor selection and contract negotiation - Active participant in business process reengineering and physical club design - Designed and implemented numerous industry firsts using emerging technologies including mobile and consumer facing interactive displays - Participated in due diligence and executed numerous acquisitions and divestitures - Budget responsibilities of over $30M
Bally Total Fitness Chicago, IL September 2003 – Present