• Leads a minority-owned IT and cybersecurity firm; one of four Fortinet Engage Preferred Services Partners in the US — the only West Coast EPSP.
• Delivers enterprise networking, next-gen firewall (FortiGate/NGFW), Zero Trust, cloud migration, AI enablement, and 24×7 managed SOC services to public sector, utilities, K–12, healthcare, and enterprise clients.
• Strategic alliance with Onnex deploying AI-Sentinel — a 9-layer inline AI security pipeline with <20ms latency and 100% MITRE ATLAS coverage.
• Building LITE (Leaders in Transformational Education) portal platform serving youth ages 16–24 on a Supabase + Claude AI stack.

• Established IT process, project governance, and team maturation to deliver a global headless e-commerce solution across US, Canada, Japan, India, Australia, and Europe using BigCommerce.
• Incorporated AI functionality in e-commerce including product recommendations and interactive product Q&A.
• Implemented Salesforce Service Cloud with Agent Force and call deflection technologies; deployed new integration, product management, and translation platforms.

• Led IT strategy, enterprise systems, and digital infrastructure at a publicly traded global aesthetic medical device company, reporting directly to the CEO.
• Drove digital transformation across commercial operations, manufacturing, and customer experience; applied skills in digital marketing, strategic planning, and enterprise technology.

• Technology leadership at a boutique digital studio specializing in complex systems integration and emerging technology application.

Reported to CEO; managed IT, Digital Marketing & Operations at a global direct-sales skin care, cosmetics & nutrition company (PE: EOS / GE Capital; sold 2018 to Groupe Rocher ~$3B).

• Chief Information Officer (2013–2018)
• IT turnaround and digital transformation; built e-commerce platform and distributor portal supporting 250,000 distributors globally; mobile commerce and team management app for ~35,000 users.
• Implemented Salesforce CRM, Communities, Knowledgebase & Einstein Data Discovery supporting ~60,000 users.
• Innovation programs: AR virtual mirror, AR product launches, "join anywhere / buy anywhere" Shopify pilot, genealogy visualization; Oracle E-Business Suite re-implementation; hybrid co-location and AWS data center strategy.
• Chief Digital Officer (2015–2018)
• Grew social network engagement, video views, and follower counts from benchmark laggard to highest or second-highest among peer companies. Implemented Salesforce Marketing Cloud.
• Chief Operations Officer (2018)
• Reduced operations costs by >10%. Oversaw internal & third-party manufacturing, global supply chain, distribution, contact centers, wholesale (~$30M annual revenue), and global facilities & lease management.

Direct report to CEO then Board of Directors; $1B annual revenue, 400+ US & Canada locations. Public company (Blackstone PE; sold to JPMorgan Chase / Anchorage Capital). P&L responsibility >$100M.

• Chief Information Officer
• IT turnaround across Engineering, IT Operations, Cyber Security, and Business Relationship Management. Reduced IT operating expenses by 50% while increasing capability.
• Innovation: Microsoft Kinect body visualization, iPad membership sign-ups, WiFi triangulation for usage analytics. Oracle E-Business Suite; in-club and e-commerce systems; multi-channel call center. Acquisition and divestiture management.
• Chief Digital Officer
• Social network marketing, email marketing, and direct mail marketing programs.
• Chief Operating Officer
• Retail operations including sales, distribution, and supply chain. Club management and membership sales over $100M. Customer service. Facilities and lease management for 100+ locations.

• Sears / The Great Indoors: Managed multiple projects for a home remodeling retail channel. Implemented Rational Tool Suite; led cross-functional POS, customer tracking, and ASP/.NET web development teams.
• Jay's Potato Chips: Designed and executed full IT turnaround in 90 days — LAN/WAN, AS/400, help desk, change control, disaster recovery, and SDLC. Built IT organization from the ground up.
• Culligan / US Filter: Designed and implemented an E-Business Hub with B2B integration strategy, e-commerce architecture, EAI, and EDI applications.

• Overall IT department responsibility at a national commercial asset-based financing company. Centralized IT and business processes from subsidiaries; designed and implemented IT turnaround strategy.
• Implemented B2B e-commerce for equipment lease processing, credit applications, UCC filing, and COGNOS data warehouse reporting. Built full IT organization of analysts, architects, developers, DBAs, and QA.